Hello Mr. Van Canna.
The issue with the restart or hang of your scandisk/defrag is one I have had many times before.
Essentially, this means that you have a bad disk, and there is a group of corrupted clusters which cannot be read because they are either:
1. Clusters that have been infected with a virus of some sort.
2. Your disk is fairly old and it's just ready buy a new computer. (this is because on some disks, no matter the maker, if they are used a lot, they do have a work life.) Most are anywhere between 1-3 years at best.
The disk corruption issue would also explain why you have the windows startup.
It may also be a combination of virus/disk corruption that is causing this problem.
If the sectors are physically damaged, you can check this in the bios by running the disk scanner. (Note, this is different than scandisk in windows and will take much much longer)
Basically run it, and turn of the monitor, then go to sleep.
In the morning, there should be a status on the physical condition of your drive sectors.
If there is a problem, and there is a corrupted sector, then you can use your hard drive as a paper weight at this point.
If no errors in the ingrity are detected, then a clean format of the drive and reinstall of windows should fix the issue.
The issue with:
Norton antivirus is unable to start e-mail protection.Please ensure that TCP/IP is installed and port 110 is available.
Here is the solution:
REinstall your product. This will fix the problem.
However, if you a super geek like me, you can take the long way:
Long Solution is also here:
http://service1.symantec.com/SUPPORT/na ... enDocument