I'm going to wonder about that lady for a long time . . .
That little "episode" captured my attention and broke my heart.
In 1995 I had a chance to visit Moscow and St. Petersburg (formerly Leningrad) after the fall of the Berlin wall. I got to visit Lenin's tomb, the Kremlin, various churches being "de-whitewashed", etc. What I remember is a mix of people. On the one side you had the Marxist-Leninists with dour looks on their faces, upset that their world was being turned on its ear. On the other side you found real people with real lives, real dreams, real trivial pursuits, and ordinary problems and issues.
What I find so gratifying when I travel is the discovery not of what makes us different, but the humanity that we all share.